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FAQs

Orders

How do I cancel an order?

Orders are processed within 24 hours. If you made a mistake with your purchase you can contact us at info@lashamourlondon.com within 1 hour of your purchase to cancel your order.

 

How do I check my shipping information?

We will email you within 24 hours of purchase with your tracking number


How long does it take to receive my order?

Please allow 2-4 working days to receive your items.


 

Product Information

What does 3D Mink mean?

3D means 3 dimensional as in something that has height, width, depth and length. Our lashes will guarantee volume and fluffiness you’ll love.


What is your most dramatic lash?

Savage


What is the most natural lash?

Ayah


Can lashes be reused?

Yes. All lashes can be reused up to 20 times with the right care.


How do I apply my lashes?

Lashes can be applied using either tweezers, an eyelash applicator or fingers.


How do I remove my lashes?

The best way to remove your lashes is NOT by tugging them. We recommend removing one false eyelash by holding the inner part and gently pulling the lash in the opposite direction. This should remove the lash without any damage or discomfort. If this is difficult then we suggest using a non-oil based makeup remover and gently dabbing along the lash line with a cotton pad/swab.


How do I care for my lashes?

  1. GENTLY remove any glue build up with fingers or tweezers.
  2. Try not to get mascara on the lashes as this can cause build up.
  3. Store lashes in their original box or a lash tray to maintain the shape and keep them clean.

How do I clean my lashes?

To remove any lash adhesive/glue from the lash line we recommend using waterproof makeup remover or an oil based makeup remover and picking any glue build up.

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